Privacy Policy, Terms of Use
and Cookie Notice

This page describes how information is handled and the terms governing the use of websites, applications, platforms, and services operated by ViDoc Technologies Private Limited ("ViDoc", "we", "our", or "us").

This policy applies to:

ViDoc respects user privacy and is committed to protecting information collected through our websites, platforms, applications, and services.

This Privacy Policy explains how information may be collected, used, and safeguarded when users interact with ViDoc websites, platforms, applications, and services.

Information may be collected in the following ways.

Information provided by users

• name and contact information
• organisation details
• information submitted through forms or communications
• account information provided by authorised users of ViDoc applications

System and usage information

When users interact with ViDoc websites or applications, certain information may be collected automatically, including:

• IP address
• device and browser information
• system logs
• usage activity and interaction data

This information helps maintain system reliability, performance, and security.

Information collected may be used to:

• operate and maintain ViDoc websites, platforms, and applications
• respond to enquiries or service requests
• improve functionality, performance, and user experience
• maintain system security and operational integrity
• communicate service updates or relevant information

Organisations using ViDoc platforms may upload, store, manage, or process documents, records, and other information within the platform ("Customer Data"). Such data remains the property and responsibility of the respective customer organisation.

ViDoc provides the technology infrastructure that enables customers to store, organise, and manage such information within its platforms. ViDoc generally does not access, use, or disclose Customer Data except where reasonably necessary for the operation of the platform, including for purposes such as:

• operating, maintaining, and improving the platforms and services
• providing technical support, troubleshooting, or service assistance
• maintaining system security, stability, and integrity
• investigating potential misuse or security incidents
• complying with applicable legal, regulatory, or lawful authority requirements

Customers remain responsible for the accuracy, legality, and appropriateness of any information uploaded or managed within the platforms and for ensuring that such use complies with applicable laws and regulations.

ViDoc does not assume responsibility for the content of Customer Data stored or processed within its platforms.

Information may be shared only when necessary for legitimate purposes, including:

• with authorised service providers supporting infrastructure or operations
• when required by applicable law or regulatory authorities
• to protect the rights, security, or property of ViDoc or its users

Certain ViDoc platforms or applications may integrate with third-party services such as cloud storage platforms, document editing tools, or enterprise systems. Use of such integrations may also be subject to the policies and terms of those third-party providers.

Information processed through ViDoc websites, platforms, or services may be stored or processed on infrastructure operated by ViDoc or trusted service providers supporting the operation of the platforms.

Cloud Infrastructure

ViDoc platforms and services may operate on cloud infrastructure or hosting environments provided by third-party service providers. While ViDoc takes reasonable measures to select reliable infrastructure providers, ViDoc does not control the operation of such infrastructure and shall not be responsible for disruptions, failures, or security incidents arising from cloud hosting environments or third-party infrastructure providers.

ViDoc may update this Privacy Policy from time to time. Updates will be published on this page.

These Terms govern access to and use of ViDoc websites, platforms, applications, and services.

Users may access ViDoc websites and authorised applications for legitimate business purposes only.

Users agree not to:

• attempt unauthorised access to systems, accounts, or data
• misuse the websites or applications
• introduce malicious software or disruptive technologies
• interfere with the functionality or security of the platforms

Users are responsible for ensuring that their use of the services complies with applicable laws and regulations.

All software, content, trademarks, designs, and materials associated with ViDoc websites and platforms are the property of ViDoc Technologies Private Limited or its licensors and are protected under applicable intellectual property laws.

Content or software may not be copied, reproduced, distributed, or modified without prior written permission from ViDoc.

ViDoc reserves the right to modify, update, suspend, or discontinue any part of its websites, platforms, applications, or services at any time without prior notice.

ViDoc makes reasonable efforts to maintain the availability and reliability of its websites and services. However, services may be temporarily interrupted due to maintenance, upgrades, infrastructure issues, or technical events.

ViDoc platforms may interact with or integrate third-party services. ViDoc does not control and shall not be responsible for the operation, availability, or policies of such third-party services.

Certain ViDoc platforms or applications may use artificial intelligence or automated processing to assist users in summarising, comparing, or analysing documents or information. Such outputs are intended for assistance only and should be reviewed by users. ViDoc does not guarantee the completeness or accuracy of such outputs.

Users agree to indemnify and hold harmless ViDoc, its officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:

• misuse of the platforms or services
• violation of these Terms
• content uploaded or managed by users
• infringement of third-party rights

These Terms shall be governed by the laws of India. Any disputes arising from the use of ViDoc websites or services shall be subject to the jurisdiction of courts located in Mumbai, India.

ViDoc websites may use cookies and similar technologies to improve user experience, analyse website traffic, and understand how visitors interact with the websites.

Cookies are small data files stored on a user's device that help websites function more efficiently.

Users may disable cookies through their browser settings. However, some features of the websites may not function properly if cookies are disabled.

ViDoc websites, platforms, applications, and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, ViDoc shall not be responsible for any loss, damage, or disruption arising from:

• cyber attacks
• malware or malicious code
• hacking attempts or unauthorised access
• denial-of-service attacks
• network intrusions or security breaches

Users remain responsible for implementing appropriate security practices within their own systems and environments.

Temporary interruptions may occur due to:

• system maintenance or upgrades
• infrastructure or network issues
• third-party service disruptions
• unforeseen technical events

ViDoc shall not be liable for losses resulting from temporary system unavailability or delayed access to services.

Users remain responsible for maintaining appropriate internal data management and backup practices.

ViDoc shall not be liable for any loss, corruption, alteration, or unavailability of data resulting from:

• system failures
• user actions or configuration errors
• external attacks or security breaches
• third-party service failures

ViDoc shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, infrastructure failures, cyber incidents, acts of government, or network outages.

Users acknowledge that any information, tools, analysis, or outputs provided through ViDoc platforms or applications, including automated or AI-assisted features, are intended for general informational or operational assistance only.

Such outputs should not be relied upon as the sole basis for legal, financial, operational, compliance, or business decisions. Users remain responsible for independently reviewing and validating any information before relying upon it.

ViDoc shall not be responsible for decisions or actions taken by users based on information or outputs generated through the platforms.

Where access to services is provided without charge, ViDoc shall have no liability to users for damages arising from their use, to the maximum extent permitted by applicable law.